Let’s get you unstuck.

Open your phone's Settings, find Pip, and allow Camera access. Close other apps using the camera, return to Pip, and try again. A physical iPhone is required; simulators cannot validate real camera behaviour.

Keep enough of your body in view for the live prompt, keep the phone stable, and move only enough to address the single instruction shown on screen. Keep a small gap between your arms and your body. As soon as the frame turns ready, hold still for the hands-free countdown.

Pip may not report regional change between two check-ins when the photos were taken in different conditions. Try to match your setup, lighting, clothing, and phone position next time. This describes capture consistency, not your body or an accuracy score.

In Pip, open the height and weight update sheet and choose Apple Health. Allow read access to body weight when iOS asks. Pip reads the latest available weight and its source. If you bring in workouts, it also reads workouts from the last 14 days. It never writes to Health.

Confirm your scale or health app has written a body-weight sample to Apple Health, and confirm Pip has permission under Health access in iOS Settings. You can always enter weight manually instead.

Choose the screenshot option, select one image, and review the weight Pip reads on-device. Nothing is applied until you confirm it. If the number is wrong, cancel and enter it manually.

In iPhone Build 61, nothing leaves for a scan until you choose “Agree & start scan”. Pip sends head-masked photo copies and limited body context to OpenAI for analysis. It also sends the four full photos—including face, hair, clothes, and visible surroundings—through Pip's server to Meshy to create your textured 3D body. Meshy's copy is deleted once the body is saved on your iPhone. The scan screen tells you this before you agree.

The body-analysis request does not include your name, treatment log, symptoms, notes, or Journey entries. AppsFlyer receives only basic install, session, and funnel events, such as onboarding or a scan being completed, not body or health information. RevenueCat receives membership information, not your Body Story.

No. Pip is an iPhone app for iOS 17 or later. There is no Android, iPad, or web app.

An internet connection is required to create an AI scan, use an optional Ask Pip AI answer, buy or restore membership, and use online export destinations. You can still revisit supported saved records and local Ask Pip answers without the AI service. Do not email body photos, health records, or a Body Story export to support.

Your first scan and 3D body are free to make, but the results stay hidden until you join. Everything after that needs membership, including Today, Log, Ask Pip, Skin Story, reminders, sharing, and more scans. There is no free trial. Without membership you keep a read-only summary of your record, and you can still export or delete your data and restore purchases.

Choose the weekly or monthly plan on Pip's paywall. Plans renew automatically. Apple shows the final local price before purchase. If you already bought an eligible membership, choose Restore Purchases on the paywall or in Pip's privacy and membership area.

On iPhone, manage Pip under Settings → your name → Subscriptions. Deleting Pip or its data does not cancel an active subscription.

Check your internet connection and try again. Both the weekly and monthly products must be available from the App Store for Pip to show the purchase options. Contact support with the exact message if it continues.