Let’s get you unstuck.

Open your phone's Settings, find Pip, and allow Camera access. Close other apps using the camera, return to Pip, and try again. A physical Android phone or iPhone is required; simulators cannot validate real camera behaviour.

Keep enough of your body in view for the live prompt, keep the phone stable, and move only enough to address the single instruction shown on screen. Arm gaps are setup guidance, not a separate Android acceptance requirement. As soon as the Android frame turns ready, hold still for the hands-free countdown.

On Android, a later fit or consistency check may be unable to produce a fitted result. The accepted photos stay saved and the completed photo set is not rejected; no recapture is required. If Pip offers a processing retry, you can use it without taking the photos again. “Low” describes capture consistency, not your body or an accuracy score.

In Pip, open the height and weight update sheet and choose Apple Health. Allow read access to body weight when iOS asks. Pip reads only the latest available weight and its source; it never writes to Health.

Confirm your scale or health app has written a body-weight sample to Apple Health, and confirm Pip has permission under Health access in iOS Settings. You can always enter weight manually instead.

Choose the screenshot option, select one image, and review the weight Pip reads on-device. Nothing is applied until you confirm it. If the number is wrong, cancel and enter it manually.

In iPhone Build 48, nothing leaves for a scan until you choose “Agree & start scan”. Pip sends prepared photo copies and limited body context to OpenAI for analysis. It also sends the four full, metadata-stripped photos—including face, hair, clothes, and visible surroundings—to Pip's private Modal service to create your fitted 3D body. The scan screen tells you this before you agree.

The body-analysis request does not include your name, treatment log, symptoms, notes, or Journey entries. AppsFlyer receives only basic install, session, and onboarding events, not body or health information. RevenueCat receives membership information, not your Body Story.

The current Android production release also keeps Body Story photos and Ask Pip answers on-device; its experimental remote-avatar path is disabled. Android platform diagnostics and membership purchase processing, where available, are explained in the Privacy Policy.

An internet connection is required to create an iPhone AI scan, use an optional Ask Pip AI answer, buy or restore membership, and use online export destinations. You can still revisit supported saved records and local Ask Pip answers without the AI service. Do not email body photos, health records, or a Body Story export to support.

Choose the weekly or monthly plan on Pip's paywall. Apple or Google shows the final local price before purchase. If you already bought an eligible membership, choose Restore Purchases on the paywall or in Pip's privacy and membership area.

On iPhone, manage Pip under Settings → your name → Subscriptions. On Android, use Google Play → Payments & subscriptions. Deleting Pip or its data does not cancel an active subscription.

Check your internet connection and try again. Both the weekly and monthly products must be available from the app store for Pip to show the purchase options. Contact support with the exact message if it continues.